Frenquently Asked Questions about WebSpy
  1. What does Spylab WebSpy do ?
  2. Which operating system and browsers does Spylab WebSpy support ?
  3. How much disk space will it take in monitoring ?
  4. How do I order Spylab WebSpy?
  5. How do I uninstall Spylab WebSpy ?
  6. Is that allowed if I install this program on more than one computer ?
  7. Is it legal for using surveillance software ?
  8. When I click Start Monitoring, no record shows in the list even I visit some ?
  9. It only records web activity of my computer, why ?
  10. Can I use WebSpy On a PPP connection ?

    If you have any questions that not answered in this FAQ, please feel free to contact us at
  1. What does Spylab WebSpy do ?

    Spylab WebSpy is a award-winning centralize network web activity surveillance software which allows you to record, archive and review all web activity on an office or home network in total stealth. unlike other spy software, it doesn't need to be installed on each computer you want to monitor, it can be installed on one computer, but capturing all the web activity data traveling between computers on the network. you can sit at your own computer and see which website others are visiting in real time.


  2. Which operating system does Spylab WebSpy support ?

    Spylab WebSpy can run on

    Windows 2000, Windows XP, Windows 2003

    and can monitor computers that running

    Windows 98, Windows ME, Windows 2000,Windows XP, Windows 2003

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  3. How much disk space will it take in monitoring ?

    It will take 1M of disk space for recording 6000 records.

  4.  How do I order Spylab WebSpy?

    Thank you very much for your interest in purchasing our software, your support help us to continue enhancing our software, and provide you even more neat software features in the future. We use Plimus, which is a highly-respected registration company to process your order. Their system is both fast and secure. We accept US Dollar, Euro, Pound Sterling, Australian Dollar, Canadian Dollar and payment by Credit Cards (Visa, Mastercard, American Express, Discover, Eurocard, MasterMoney ), Wire Transfer, Fax Order and Check/Money Order.

    1              License $49.95 each
    2   -   5      Licenses $44.95 each
    6   -  20      Licenses $39.95 each
    21  -  50      Licenses $29.95 each
    50+            Licenses $19.95 each











     

    Note: with one license, you can only install it on one computer. Purchase includes lifetime upgrades and technical support .

    If you have questions about site licenses or would like pricing on higher quantities, please send e-mail to us at sales@Spylab.org

    30-day unconditional risk-free money-back guarantee

    You can also order by phone

    If you would like to make payment for an order by telephone, simply click the above Buy Now button, fill out the Order Form as you normally would and select "Phone" on the "Payment Method" section, this will provide you with the phone number you need to use to call in your payment information.

    As soon as we receive your order, we will confirm by return e-mail. You will receive a second e-mail with payment verification and a Registration Code (license code). Enter the Registration Code into the program to complete the Registration process. If you do not receive a Registration Code, please contact us - as soon as possible.

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  5. How do I uninstall Spylab WebSpy ?

    For security reason, there is no a Spylab WebSpy Uninstall icon on Add/Remove Programs list. to uninstall Spylab WebSpy, click the About button on the main screen, on the About page, click Uninstall Soylab WebSpy button.

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  6. Is that allowed if I install this program on more than one computer ?

    If you purchased one license, you can only install it on one computer, if you purchased 2 licenses, you can install 2 copy of WebSpy on 2 computer.

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  7. Is it legal for using surveillance software ?

    Yes, according to the Spy Act passed in October 5th 2004 by US houses, installation of advertising or data gathering spyware  without authorization or the computer owner's consent is prohibited, but it is still legal to install any program you want to your own computer. main part of the Spy Act is about adware and spyware related software and website which use to gather user information for advertisment. so, it's 100% legal for you to insall spy software onto your computer.

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  8. When I click Start Monitoring, no record shows in the list even I visit some ?

    Your computer may have more than one network card installed, WebSpy binds to the first network card automatically, it may not the one in use, you can change it by going to page

    Options->General

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  9. It only records web activity of my computer, why ?

    Firstly, let's explain the different between hub and switch.
    There are two kinds of networking devices to link computers in a office or home. one is hub,  another is switch. They look a lot alike: There is a row of RJ-45 jacks, which called "ports.", each port can link to a computer. both hub and switch can transfer data from one computer to another, but in different way,
    a hub works by duplicating the data packets received via one port and making it available to all ports, therefore allowing data sharing between all devices connected to the hub. Unlike a hub which simply replicates what it receives on one port onto all the other ports, a switching hub keeps a record of the MAC addresses of the devices attached to it. When the switch receives a data packet, it forwards the packet directly to the recipient device by looking up the MAC address.

    So, in a hub network, you can install WebSpy on anyone computer on the network, it can monitor web activity of the whole network.

    But in a switch network, installing WebSpy on one of the computer may not work, because other computer's data packets doesn't pass through this computer. You must install WebSpy on the gateway computer, because all the outgoing internet traffic must passes through this computer. In a switch network that don't use a computer as the gateway, there is another solution. currently, most of the switches support "roving analysis port" or "port mirroring",     which is a method of monitoring network traffic that forwards a copy of each incoming and outgoing packet to that special port where the packet can be studied.  in this case, what you need to do is to configure a "roving analysis port", connect your computer to this port, and install WebSpy on this computer. how to configure the "roving analysis port" please refer to the document of the switch manufactory.

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  10. Can I use WebSpy On a PPP connection ?

    No, it doesn't work with a PPP connection.